Returns & Exchanges
We want you to be fully satisfied with your CAINTÈ purchase, which is why we offer a 14-day return period for all items in their original, unworn condition. Please ensure all tags remain attached and the original packaging is included to qualify for a full refund.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original CAINTÈ box and include the provided packing slip to ensure fast processing.
Ship the Item
Affix the prepaid shipping label to your package and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing